LED Membership Terms & Conditions
ZenKay | Beauty • Skin • Wellness
Effective from: November 2026
Last Updated On: October 2026
Welcome to ZenKay’s LED Memberships, designed to support consistent skin care through professional LED Light Therapy, with flexible payment options and exclusive membership benefits.
Please read these Terms & Conditions before purchasing a membership.
1. Membership Options & Pricing
ZenKay offers three LED Light Therapy memberships designed to support consistent skin treatments and long-term skin health.
All memberships include an initial and final OBSERV skin imaging assessment, access to exclusive member benefits and 14 weeks to complete the included treatments.
Save an extra $50 when paying upfront compared with the total cost of the corresponding weekly payment plan.
LED Restore | 6 Sessions
Six professional LED Light Therapy treatments.
Pay Upfront — $300
- Equivalent to around $50 per LED session.
- LED Restore 6: Save $120 off the total RRP (valued at $420).
- Save an extra $45 compared with the weekly payment plan.
Weekly Payment Plan – $25 per week*
- First instalment: $45
- Total membership cost: $345
- Save $75 compared with regular treatment prices
- 13-week payment plan with 14 weeks to complete treatments
LED Restore | 12 Sessions
Twelve professional LED Light Therapy treatments.
Pay Upfront — $550
- Equivalent to around $45 per LED session.
- LED Restore 12: Save $260 off the total RRP (valued at $810).
- Save an extra $55 compared with the weekly payment plan.
Weekly Payment Plan – $45 per week*
- First instalment: $65
- Total membership cost: $605
- Save $205 compared with regular treatment prices
- 13-week payment plan with 14 weeks to complete treatments
LED Complete | 6 Sessions + Home LED
Includes:
- Six professional in-clinic LED Light Therapy treatments.
- One Trudermal Glow Home LED Mask (RRP $599).
- Initial and final OBSERV skin imaging.
- Exclusive membership benefits.
Pay Upfront — $699
- Receive six professional LED treatments for under $17 each, when purchased with the home LED mask.
- LED Complete: Save $320 off the total RRP (valued at $1,019).
- Save an extra $50 compared with the weekly payment plan.
Weekly Payment Plan – $46 per week*
- $200 initial payment, followed by 12 weekly payments of $45.75.
- Total membership cost: $749
- Save $270 compared with regular treatment prices
- Six professional LED treatments work out to $22 each when allocating $599 to the home LED mask.
- Payments are completed over 13 weeks.
The advertised per-session values are calculated as part of the LED Complete package and are not available as standalone treatment prices.
Payment Information
All prices are in Australian dollars.
Weekly payment plan totals include a $20 membership establishment fee and the additional cost of paying by instalments.
The establishment fee is payable once per new weekly membership, including renewals. No establishment fee applies when paying upfront.
All weekly payment plans consist of 13 scheduled payments, beginning at sign-up.
Full payment arrangements, cancellation conditions and membership expiry requirements are outlined in the sections below.
Exclusive LED Membership Benefits
As a ZenKay LED Member, you’ll enjoy 50% off all services listed under our “Add-Ons / Upgrades” category throughout your 14-week membership period.
- Available from the date your membership begins until its 14-week expiry date.
- Applies to all services listed under ZenKay’s Add-Ons / Upgrades category.
- Add-ons must be booked alongside an eligible treatment and cannot be redeemed as standalone services.
- Discounts apply to regular advertised prices and cannot be combined with other promotions or discounts.
- Benefits are exclusive to the registered member and cannot be transferred, exchanged for cash or used after membership expiry.
- All upgrades are subject to treatment suitability and appointment availability.
2. Membership Duration & Treatment Expiry
All memberships are valid for 14 weeks from the date of purchase.
All included treatments must be attended and completed within this 14-week period.
Unused treatments expire at the end of the membership period and cannot be carried forward, transferred or redeemed after expiry, except where required by law or where ZenKay has agreed to an extension.
Members are responsible for arranging appointments within their membership period. Appointment availability is not guaranteed at short notice, so advance bookings are strongly encouraged.
If ZenKay is unable to provide the included treatments within the agreed period, appropriate arrangements or remedies will be considered in accordance with Australian Consumer Law.
3. Payment Options
Members may choose to pay upfront or through an automatic stripe weekly payment plan.
Pay Upfront
The full membership price is paid at the time of joining. Upfront memberships provide a $50 savings!
Weekly Payment Plan
The total membership price is paid through 13 scheduled weekly payments, with the first payment collected when joining and the remaining 12 payments collected weekly.
The exact initial payment, subsequent weekly amounts and total payable will be displayed before the member signs their agreement and completes checkout.
A $20 membership establishment fee is included in the weekly payment plan total. This fee covers membership registration, payment arrangements and administration.
The establishment fee is charged once for each new weekly membership, including a new membership purchased upon renewal. It does not apply to upfront memberships.
Members authorise the scheduled payments for their selected membership. The full agreed payment commitment remains payable, subject to the cancellation provisions below and applicable consumer rights.
4. Membership Use & Eligibility
Memberships are personal to the individual named on the membership agreement.
Only the registered member may redeem the included treatments, assessments and benefits.
Memberships cannot be shared, transferred, sold or gifted to another person without ZenKay’s prior written approval.
Members must provide accurate contact and payment details and notify ZenKay of any relevant changes.
5. Appointment Bookings & Cancellation Policy
Appointments must be booked through ZenKay’s approved booking channels.
ZenKay’s 24-hour cancellation and rescheduling policy applies to all membership appointments.
Members are encouraged to book their sessions in advance to ensure they can complete their treatments before their membership expires.
Late cancellations and missed appointments may attract the applicable cancellation charge or treatment forfeiture where this was clearly disclosed and is permitted by law.
Rescheduling an appointment does not automatically extend the membership expiry date.
6. Early Membership Cancellation
Members wishing to cancel their membership before the end of the agreed term must contact ZenKay in writing.
Where a member requests early cancellation due to a change of mind or other circumstances not giving rise to a statutory right to cancel, ZenKay may recalculate treatments and services already received at their standard, non-member prices.
For example, where a member has received:
- Two LED Light Therapy treatments at $65 each: $130.
- Two 10-minute foot massage add-ons at $25 each: $50.
The standard value of those services is $180.
Any recalculation will take into account amounts already paid, the value of any products supplied, the reasons for cancellation and ZenKay’s legal obligations.
The member may be required to pay a remaining balance where it is lawfully payable under the agreed cancellation arrangements.
ZenKay will provide a written breakdown of any proposed balance before requesting payment.
This clause does not remove or restrict any cancellation, refund or other remedy available under Australian Consumer Law.
7. Failed or Overdue Payments
Weekly membership payments are processed automatically through Stripe.
If a scheduled payment fails, Stripe may automatically retry the payment in accordance with the payment settings in place.
If payment remains unsuccessful, ZenKay will attempt to contact the member to arrange payment or update their payment details.
Members should notify ZenKay promptly if they become aware of a payment issue.
ZenKay may temporarily suspend access to further membership treatments while overdue payments remain unresolved, subject to applicable law.
If an outstanding, lawfully recoverable debt remains unpaid after reasonable contact attempts and written notice, ZenKay may refer the matter to an appropriate external debt recovery provider.
Any debt recovery action will comply with applicable Australian laws and debt collection requirements.
8. LED Complete — Home LED Mask
The LED Complete membership includes one Trudermal Glow Home LED Mask.
Change-of-Mind Returns
ZenKay does not offer change-of-mind refunds or exchanges for home LED masks once purchased, except where otherwise agreed or required by law.
Members should ensure the device is suitable for their needs before purchasing.
Faults & Manufacturer Warranty
The device is subject to the manufacturer’s warranty terms and applicable Australian Consumer Law guarantees.
Where a manufacturing fault or other product issue occurs, members should contact ZenKay with details of the issue and proof of purchase.
Nothing in these terms limits a customer’s rights to a repair, replacement, refund or other remedy where required under Australian Consumer Law.
Early Cancellation
Where a home LED mask has already been supplied and a member requests early cancellation, its agreed value may be included in the cancellation reconciliation, subject to the membership agreement and applicable law.
9. Treatment Suitability & Results
LED Light Therapy treatments are subject to consultation and professional assessment.
Members must disclose relevant medications, photosensitivity, health conditions, skincare products and changes that may affect treatment suitability.
ZenKay reserves the right to postpone, modify or decline a treatment where it is not considered suitable or safe.
Treatment outcomes vary between individuals and cannot be guaranteed.
If treatment becomes unsuitable, ZenKay will discuss reasonable alternatives or applicable remedies with the member.
10. OBSERV Skin Imaging & Member Benefits
Memberships include an initial and final OBSERV skin imaging assessment.
Imaging is ordinarily completed at the beginning and end of the treatment program.
Additional membership benefits or discounted add-ons are available only as advertised for the selected membership and are subject to treatment suitability and appointment availability.
Benefits cannot be exchanged for cash or transferred to another person.
OBSERV Skin Imaging Disclaimer
OBSERV skin imaging is used as a professional skin assessment and educational tool to help visualise skin characteristics, monitor visible changes and guide personalised skincare and treatment recommendations.
OBSERV imaging does not provide a medical diagnosis and is not intended to diagnose, treat or rule out medical conditions.
Where a medical concern is identified or suspected, clients may be advised to seek assessment from an appropriately qualified healthcare professional.
11. Membership Renewal
LED memberships do not automatically renew.
Before a membership ends, ZenKay and the member may discuss whether a further membership is suitable.
A new membership must be agreed to and purchased before another payment term begins.
Renewals are subject to the pricing, inclusions and Terms & Conditions applicable at the time of the new purchase.
A new $20 establishment fee applies where the member chooses a new weekly payment plan.
12. Refunds & Australian Consumer Law
All memberships and products are supplied subject to applicable Australian Consumer Law.
ZenKay does not provide automatic change-of-mind refunds.
Where a refund, cancellation or remedy is required by law, ZenKay will comply with those obligations.
13. Contact ZenKay
For questions about membership bookings, payments, cancellations or these terms, please contact:
Kayla
ZenKay | Beauty • Skin • Wellness
Terang & Warrnambool, Victoria
Phone: 0490 485 311
Email: admin@zenkay.com.au